PRODUCTION/processing:
Our standard production time can take up to 5-7 business days (Monday-Friday) from the time the deposit/payment is processed. All custom orders are made to order.
Turnaround times are estimated based on my standard statistics of each job and product/material availability, and can vary based on the nature of the service. Under no circumstances will a refund be issued for a delay in processing per the estimated time provided.
Please note that production does not begin until both the graphic design and payment has been approved/verified. Deposits may vary based on the nature of the project.
Please preview your designs carefully and correct any mistakes prior to approving your design. In an effort to keep costs down and pass substantial savings along to our customers, I do not proof artwork that is provided by the customer prior to production. If you need assistance or have any questions or concerns, please contact me.
When providing your own artwork, please note that we are not responsible for:
•Spelling, punctuation or grammatical errors made on artwork/designs submitted by the customer.
•Inferior quality or low-resolution of submitted artwork/designs.
•Design errors introduced by the customer in the document creation process.
•Errors in user-selected options such as choice of finish, quantity or product type.
•Damage to the products arising after delivery to the customer.
•The differentiation of colors and sizes as they appear on the computer screen of the end user during the ordering process
prior to processing, as compared to the finished products.
Any changes made once production has started may cause a delay in the processing time and may incur additional charges.
In an effort to keep costs down and pass substantial savings along to my customers, Angelic Affairs, LLC shall have the right to assign any portion of the work required to another contractor.
Turnaround times are estimated based on my standard statistics of each job and product/material availability, and can vary based on the nature of the service. Under no circumstances will a refund be issued for a delay in processing per the estimated time provided.
Please note that production does not begin until both the graphic design and payment has been approved/verified. Deposits may vary based on the nature of the project.
Please preview your designs carefully and correct any mistakes prior to approving your design. In an effort to keep costs down and pass substantial savings along to our customers, I do not proof artwork that is provided by the customer prior to production. If you need assistance or have any questions or concerns, please contact me.
When providing your own artwork, please note that we are not responsible for:
•Spelling, punctuation or grammatical errors made on artwork/designs submitted by the customer.
•Inferior quality or low-resolution of submitted artwork/designs.
•Design errors introduced by the customer in the document creation process.
•Errors in user-selected options such as choice of finish, quantity or product type.
•Damage to the products arising after delivery to the customer.
•The differentiation of colors and sizes as they appear on the computer screen of the end user during the ordering process
prior to processing, as compared to the finished products.
Any changes made once production has started may cause a delay in the processing time and may incur additional charges.
In an effort to keep costs down and pass substantial savings along to my customers, Angelic Affairs, LLC shall have the right to assign any portion of the work required to another contractor.
PAYMENTS:
We accept credit cards, debit cards with an American Express, Master Card, and/or Visa logo. Paypal and Zelle is also accepted. We do not accept physical cash or checks. Please allow up to 24 hours for all payments to be verified. CashApp is considered a cash payment. We are not liable for any errors/issues that incur when using Cashapp as your method of payment.
REFUNDS/EXCHANGES:
Angelic Affairs, LLC does not offer refunds. However, I will gladly take full responsibility for any errors incurred on our part at no additional costs. A non-refundable deposit may be required based upon the nature of the order. Deposits must be made in full prior to production, and is non-refundable due to costs incurred for labor and materials.
The customer agrees that by placing any such order, the customer will not cancel or terminate the order or refuse any such payment after the products and/or services have been provided.
I reserve the right to charge a fee for order cancellations made within 24 hours of placing the order and prior to production for all costs, if 1) client changes their mind 2) client altars the integrity of our company 3) client does not agree with fulfillment method/time 4) client does not complete conditions to start a confirmed order 5) client wants to change products and/or services on a confirmed order. No exceptions.
In the event my manufacturers/distributors are out of a particular item, the product will be exchanged by the best available item with the customer's approval. Pricing varies on custom orders.
The customer agrees that by placing any such order, the customer will not cancel or terminate the order or refuse any such payment after the products and/or services have been provided.
I reserve the right to charge a fee for order cancellations made within 24 hours of placing the order and prior to production for all costs, if 1) client changes their mind 2) client altars the integrity of our company 3) client does not agree with fulfillment method/time 4) client does not complete conditions to start a confirmed order 5) client wants to change products and/or services on a confirmed order. No exceptions.
In the event my manufacturers/distributors are out of a particular item, the product will be exchanged by the best available item with the customer's approval. Pricing varies on custom orders.
shipping & handling:
All orders are shipped via FedEx by default. Delivery times are in addition to the production time estimated. Any other preferred shipping methods and/or services are accepted, and will be processed at the expense of the customer. Angelic Affairs, LLC is not reliable for any delays on shipping and deliveries that occurs at the carrier.
Any pick-up orders MUST be picked up at the specified time agreed upon once the order is complete. Any orders not picked up as agreed will incur shipping and handling fees. No additional arrangements will be accepted outside of the initial agreement. I am not liable for any orders not retrieved as agreed and notified per the initial agreement
Any pick-up orders MUST be picked up at the specified time agreed upon once the order is complete. Any orders not picked up as agreed will incur shipping and handling fees. No additional arrangements will be accepted outside of the initial agreement. I am not liable for any orders not retrieved as agreed and notified per the initial agreement
GRAPHIC DESiGN POLICY
PHOTO/IMAGES
Photos/images provided that does not meet my quality standards will be omitted from the design. Please note that enhancements will not be provided for photo/images submitted. Stock photos are available for an additional $25 photo fee.
COMMUNICATION
All communication will take place during my customer service hours, Monday - Friday 10am - 6pm (CST). Consultations must be scheduled ahead of time. Text messages are an acceptable form of communication. Any changes or requests regarding your project must be made via text/email even after verbal communication takes place. Changes can delay the delivery time of the project.
DESERTION
If you stop communicating with me about your project for longer than 3 business days, a $50 reinstatement fee will be assessed to restart your project. Once the reinstatement fee is paid your project will be resume based on my availability. Lack of communication means that we do not get a response from the customer regarding the service without advance notice. If an advanced notice of unavailability has been received the reinstatement fee will be waived, but can still cause a delay in delivery.
REFUND POLICY
Due to the nature of the industry, no refunds will be given for any graphic design services.
Photos/images provided that does not meet my quality standards will be omitted from the design. Please note that enhancements will not be provided for photo/images submitted. Stock photos are available for an additional $25 photo fee.
COMMUNICATION
All communication will take place during my customer service hours, Monday - Friday 10am - 6pm (CST). Consultations must be scheduled ahead of time. Text messages are an acceptable form of communication. Any changes or requests regarding your project must be made via text/email even after verbal communication takes place. Changes can delay the delivery time of the project.
DESERTION
If you stop communicating with me about your project for longer than 3 business days, a $50 reinstatement fee will be assessed to restart your project. Once the reinstatement fee is paid your project will be resume based on my availability. Lack of communication means that we do not get a response from the customer regarding the service without advance notice. If an advanced notice of unavailability has been received the reinstatement fee will be waived, but can still cause a delay in delivery.
REFUND POLICY
Due to the nature of the industry, no refunds will be given for any graphic design services.